Terms and Conditions
Hackney Movers Terms and Conditions for Removal Services
These Terms and Conditions set out the basis on which Hackney Movers provides residential and commercial removal, relocation, delivery, packing, and associated services within the United Kingdom. By making a booking or allowing our team to begin work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual, company, or organisation that books or receives removal or related services from Hackney Movers.
1.2 Services means removal, relocation, transportation, packing, unpacking, loading, unloading, and any other services that Hackney Movers agrees in writing to provide.
1.3 Goods means the items, furniture, belongings, and any other property that we are requested to move, handle, or store.
1.4 Contract means the agreement between Hackney Movers and the Client, comprising these Terms and Conditions and any written quotation, booking confirmation, or agreed variations.
1.5 Working Day means any day other than a Saturday, Sunday, or public holiday in England and Wales.
2. Scope of Services
2.1 Hackney Movers provides removal and related services within the UK, including but not limited to collection, transportation, and delivery of Goods, and, where agreed, packing and unpacking.
2.2 Any description of services given in advertising or general information is for guidance only. The precise scope of the Services will be as set out in our quotation or booking confirmation.
2.3 We reserve the right to refuse to move, handle, or transport any Goods that we consider to be unsafe, illegal, hazardous, or unsuitable for carriage.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until we issue a written or electronic booking confirmation.
3.2 To provide a quotation, we may request details of the collection and delivery addresses, access information, inventory of Goods, dates and times, and any special requirements such as packing, dismantling, or extra manpower.
3.3 Quotations are based on the information provided by the Client. If the information is incomplete, inaccurate, or changes before or during the move, we may revise the quotation or apply additional charges as set out in these Terms and Conditions.
3.4 The Client is responsible for ensuring that all information provided during the booking process is accurate, complete, and up to date.
3.5 Any estimated times of arrival or completion provided at booking are estimates only and are not guaranteed. We will use reasonable efforts to adhere to agreed times but accept no liability for delays beyond our reasonable control.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are provided on a fixed price or hourly rate basis, inclusive of standard labour and vehicle costs for the specified job.
4.2 Quotations do not include parking charges, tolls, congestion or clean air zone charges, ferry charges, customs duties, storage fees, or any third party costs, unless expressly stated. Such costs, if incurred, will be charged in addition to the quoted price.
4.3 Our quotation is valid for the period stated on the quotation. If no period is stated, it will be valid for 30 days from the date of issue, after which we may revise it.
4.4 We reserve the right to adjust our prices in the event of changes in fuel costs, tax, regulatory charges, or other costs beyond our reasonable control. Any such adjustments will be communicated to the Client as soon as reasonably practicable.
5. Payments and Deposits
5.1 We may require a deposit or full prepayment to secure a booking. Any requirement for a deposit or prepayment will be stated at the time of booking.
5.2 Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the Services on the moving day.
5.3 We accept the methods of payment that we notify at the time of booking. The Client is responsible for ensuring that payment is made in cleared funds when due.
5.4 If payment is not made when due, we reserve the right to charge interest on any overdue amount at the statutory rate, and to withhold delivery of Goods or suspend further services until payment is received.
5.5 In the case of company or commercial clients, separate credit terms may be agreed in writing. Where credit terms are agreed, invoices are payable within the period stated on the invoice, failing which interest and recovery costs may be charged.
6. Cancellations and Changes
6.1 The Client may cancel or reschedule a booking by providing notice to us. The effective date of cancellation is the date on which we receive the notice.
6.2 We may apply cancellation charges as follows, unless otherwise stated in your booking confirmation:
a. More than 7 Working Days before the scheduled move date: no cancellation fee.
b. Between 3 and 7 Working Days before the scheduled move date: up to 50 percent of the quoted price may be charged.
c. Less than 3 Working Days before the scheduled move date or on the day of the move: up to 100 percent of the quoted price may be charged.
6.3 If the Client requests changes to the date, time, addresses, volume of Goods, or required services, we will use reasonable efforts to accommodate the changes, but cannot guarantee availability. Changes may result in revised quotations or additional charges.
6.4 Hackney Movers reserves the right to cancel or postpone a booking in whole or in part due to events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, illness, vehicle breakdowns, or safety concerns. In such cases, we will seek to rearrange the Services at a mutually convenient time. Our liability will be limited to any prepayments made for the affected services, less any services already provided.
7. Client Responsibilities
7.1 The Client must ensure that adequate and lawful access is available at both collection and delivery addresses, including parking for our vehicles, clear hallways and staircases, and safe access to the premises.
7.2 The Client is responsible for arranging any required parking permits or authorisations for our vehicles. Any fines or penalties arising from insufficient permissions may be charged to the Client.
7.3 The Client must ensure that Goods are properly packed and prepared for transport, unless we have agreed to undertake packing as part of the Services.
7.4 The Client must remove and safeguard cash, jewellery, documents, and other valuables. These items should not be included in the Goods entrusted to us, as our liability for such items is limited as set out in these Terms.
7.5 The Client must notify us of any Goods requiring special handling, such as fragile items, antiques, artwork, musical instruments, or items with high monetary or sentimental value.
7.6 The Client is responsible for complying with all applicable laws and regulations in connection with the Goods and premises, including health and safety requirements.
8. Restrictions on Goods
8.1 We will not transport or handle any of the following without prior written agreement: hazardous or dangerous substances, gas cylinders, explosives, firearms, illegal items, live animals, perishable goods, or any items that are unlawful to possess or transport.
8.2 If such prohibited or dangerous Goods are discovered, we may remove them, leave them behind, or hand them over to the relevant authorities, and we shall have no liability for any resulting loss, damage, or delay.
9. Waste, Disposal, and Regulations
9.1 Hackney Movers operates in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will only remove items agreed as part of the Services.
9.2 We will not remove or transport hazardous waste, clinical waste, building rubble, or materials that require specialist disposal, unless expressly agreed in writing and subject to suitable arrangements and charges.
9.3 Any request to dispose of unwanted items must be agreed in advance. Additional charges may apply for disposal services, recycling fees, and any charges levied by waste and recycling facilities.
9.4 The Client is responsible for ensuring that any items to be disposed of are lawfully owned by the Client and that disposal is lawful. We accept no liability for items removed or disposed of at the Client's request where ownership is later disputed.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in providing the Services. However, our liability for loss, damage, or delay is subject to the limitations set out in this section.
10.2 We are not liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, road closures, traffic congestion, accidents, civil disturbance, or actions of third parties.
10.3 We are not liable for loss or damage to Goods that arises from inadequate or improper packing by the Client, normal wear and tear, inherent defects in the Goods, pre existing damage, or the natural deterioration of fragile or perishable items.
10.4 Our liability for loss or damage to Goods, where we are found to be at fault, will generally be limited to the reasonable repair or replacement cost of the affected items, taking into account age, condition, and market value, and subject to any overall limit stated in our quotation or booking confirmation.
10.5 We are not liable for any indirect or consequential loss, including but not limited to loss of profit, loss of use, loss of contracts, or loss of enjoyment, whether arising in contract, tort, or otherwise.
10.6 The Client must notify us in writing of any visible loss or damage to Goods or property as soon as reasonably practicable, and in any event no later than 7 days after completion of the Services. For non visible loss or damage, the Client must notify us within 14 days of completion of the Services. Failure to notify us within these time limits may affect the ability to investigate and may limit our liability.
11. Property Damage
11.1 We will take reasonable care to avoid damage to property, including walls, floors, and fixtures. However, where access is difficult and the Client instructs us to proceed, we shall not be liable for damage that arises as a direct result of such difficult access.
11.2 Any damage to property must be reported to us as soon as reasonably practicable and no later than 7 days from completion of the Services. We reserve the right to inspect the damage before any repair work is carried out.
12. Insurance
12.1 Hackney Movers maintains appropriate insurance cover for its operations in accordance with UK requirements. Details of cover can be provided on request.
12.2 The Client is strongly advised to arrange their own insurance for Goods in transit and for high value items, as our liability is limited as set out in these Terms and Conditions.
13. Delays and Waiting Time
13.1 If our staff or vehicles are required to wait due to circumstances beyond our control, including but not limited to lack of access, keys not being available, or delays in completion of legal processes, we may charge waiting time at our standard hourly rates.
13.2 We are not liable for any losses incurred by the Client arising from delays, missed appointments, or late deliveries, unless such delay is due to our proven negligence and within our reasonable control.
14. Complaints
14.1 If the Client has a complaint about the Services, they should raise the issue with the team leader on the day where possible, and follow up in writing as soon as reasonably practicable.
14.2 We will acknowledge and investigate complaints in a fair and timely manner. The Client agrees to provide reasonable cooperation and any relevant evidence so that we can assess the complaint properly.
15. Personal Data
15.1 We will collect and process personal data in connection with bookings and the provision of Services in accordance with applicable UK data protection laws.
15.2 Personal data may be used for the purposes of managing bookings, invoicing, customer service, and compliance with legal obligations. We will take appropriate measures to safeguard personal data.
16. Termination
16.1 Either party may terminate the Contract with immediate effect if the other party commits a serious breach of these Terms and fails to remedy that breach within a reasonable period after receiving written notice.
16.2 We may terminate the Contract or suspend Services immediately if we reasonably believe that continuing the work would be unsafe, unlawful, or expose us to unacceptable risk.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Hackney Movers.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by Hackney Movers in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
18.3 These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between Hackney Movers and the Client in relation to the Services, and supersede any prior discussions or representations.
18.4 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
